Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

All content appearing on this Web site is the property of:

Frenchies’ Natural Products
P.O. Box 3754
Portland, ME 04104
Copyright © 2012-2017 Frenchies’ Natural Products. All rights reserved.

Security is important to us. All on-line transactions are sent through our secure server. Once we receive your information through the Internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost security.

Frenchies’ LLC respects your privacy. We will not sell, rent, or otherwise release your information to anyone. All of the information obtained from our Web site will be used for processing purposes only. The only e-mails you will receive from us will be updates/questions about recent orders and/or returns and notices about our monthly specials or promotions, if applicable. If you do not want to receive our promotional emails, you may reqeust to be removed from our mailing list.

Sales Tax

Frenchies’ LLC is located in Maine, U.S.A. Orders that are shipped to a Maine address will be charged and Frenchies’ will collect the Maine sales tax of 5.5%. Frenchies will not collect sales tax for merchandise orders originating and shipped outside of Maine, and the customer is responsible to pay any applicable state sales tax or other applicable taxes and fees that may apply to their purchase.

Warranties

Material on this site may include technical inaccuracies or typographical errors. Frenchies’ LLC has the right to make changes and updates to any information contained within this site without prior notice.

The information provided on this site is provided on an “as is” and “as available” basis without warranties of any kind. No advice or information given by Frenchies’, its affiliates or their employees, or on the website shall create any warranty. Neither Frenchies’ nor its affiliates warrants that the information at this site or on the Internet generally will be uninterruptible or error free or that any information, software, or other material accessible from the site is free of viruses or other harmful component. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Frenchies’ Natural Products SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Frenchies’ Natural Products BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Return Policy

Wholesale Customers – Due to FDA regulations, we are unable to accept any returns of any kind.

Retail Customers – A product may be returned for exchange, or a credit or refund requested, within thirty (30) days of the order shipment date, IF and only if the problem is due to Frenchies’ LLC’s error, such as incorrect product. If a spray or pump dispenser is damaged or does not function properly, Frenchies’ may, in its sole discretion, ship the replacement part only. Customers are instructed to email Frenchies’ at [email protected] regarding any exchange or credit request before returning the item(s). If an item(s) needs to be exchanged, it must be packed correctly for return shipping. All return shipping fees are the responsibility of the customer returning the item. Frenchies’ is unable to offer refunds for opened / used products, or products a customer simply dislikes.

USPS Shipping / Damage – The primary methods for USPS shipping of packages are 1) Ground Advantage (no insurance), 2) Priority Mail (up to $50 insured), and 3) Priority Mail Express (up to $100 insured). You choose the shipping method you prefer at checkout. We will ship via your chosen USPS shipping method, and once the package is in USPS custody Frenchies’ is no longer responsible for the package. BE ADVISED that if you choose Ground Advantage shipping because it is more affordable – IT DOES NOT come with any insurance. If a package shipped Ground Advantage is lost or damaged – the customer assumes the liability and the loss.

If a product is damaged by the shipper, and the customer chose either Priority Mail or Priority Mail Express shipping, the customer may request a refund, credit or exchange within thirty (30) days. However the customer must provide photographs of the damage or defect by emailing [email protected]. For shipping damage, the customer should provide photos of the package before opening it (if the package appears damaged upon receipt) and/or after opening (if the contents are damaged), and of the specific product(s) that they are requesting a refund, credit or exchange, showing the damage. No refunds will be provided for items shipped Ground Advantage.

Frenchies’ communicates solely by email: [email protected] If you have a question, please don’t hesitate to email us. Sorry, we do not accept phone calls.

Miscellaneous

DISCLAIMER OF LIABILITY: The user of this site assumes all responsibility and risk for the use of this site and the Internet generally. Frenchies’ LLC disclaims all warranties, representations, or endorsements, express or implied, with regard to the information accessed from, or via, this site or the Internet, including, but not limited to all implied warranties of merchantability, fitness for a particular purpose, or noninfringement. Frenchies’ does not assume any liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product or process disclosed on this site or other material accessible from this site. In no event shall Frenchies’ LLC be liable for any special, indirect, or consequential damages or any damages whatsoever resulting from loss of use, data, or otherwise, arising out of or in connection with the use or performance of the information on this site or the Internet generally.

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of Maine shall apply and both parties shall consent to the jurisdiction of said State’s courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Frenchies’ Natural Products with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Frenchies’ Natural Products with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Frenchies’ Natural Products. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.